Mercari Inquiry Service for Overseas Buyers
Ask Japanese sellers your questions — even if you can’t access Mercari from abroad.
What Is This Service?
Japanese products are widely popular on platforms such as eBay and Etsy because of their high quality, craftsmanship, and attention to detail. However, these marketplaces represent only a small portion of what is actually available in Japan.
A much larger selection of unique and valuable items exists within Japanese domestic marketplaces. While many proxy and purchasing agents offer access to these platforms, their services are often limited. In particular, buyers usually cannot contact sellers directly to ask questions, which makes it difficult to purchase with full confidence.
To solve this problem, we launched a dedicated inquiry support service. We contact Japanese sellers on your behalf, ask precise questions in Japanese, and provide clear answers in English — so you can make informed decisions before purchasing.
Why Overseas Buyers Cannot Use Mercari
- Mercari is restricted outside Japan
- Language barrier and seller communication issues
What We Do for You
- Identify items from screenshots or URLs
- Contact Mercari sellers in Japanese
- Translate replies into English
How the Mercari Inquiry Service Works
- Upload screenshots (recommended)
- Paste the item URL if available
- Ask your questions accurately and politely
- Follow Mercari’s rules and etiquette
- Receive the seller’s answer by email
- Usually within 24–48 hours
What You Can Ask the Seller
Item Condition and Authenticity
- Damage, stains, missing parts
- Authenticity confirmation
Shipping and Availability
- Domestic shipping options
- Reservation / holding availability
Additional Photos or Details
- Close-up images
- Measurements and specs
Why Use Our Service?
We Are Based in Kyoto, Japan
- Native Japanese communication
- Cultural understanding of marketplace etiquette
Designed for Overseas Users
- No VPN required
- Screenshot-based identification
Submit Your Mercari Question
Upload Screenshots or Item URL